Are you tired of the typical call center environment? Come join the Cash Factory USA family! We are a family orientated, solution driven, welcoming, friendly team! We are currently growing and looking for someone that is caring, dedicated, responsible and passionate about helping customers to join our team.

Cash Factory USA, your #1 Las Vegas payday and installment loans company. Our goal at Cash Factory USA is to offer the best service for our customers to keep them coming back. We offer competitive rates on payday loans and installment loans. We strive for excellence in our industry!

Job Duties

  • Manage inbound and outbound calls in a timely manner
  • Answer consumer chats
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets
  • Adhere to company policies and procedures

Skills Required

  • Previous experience in a customer service role
  • Basic math and computer skills required
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Education/Experience

  • Minimum 1 year of customer service experience
  • High School Diploma, or equivalent, required

We offer hourly pay plus a monthly bonus plan as well as a comprehensive benefits package to our full-time employees including: Medical, dental and vision insurance for all full-time employees!

If you feel your experience meets our requirements, please feel free to submit your resume below.

Cash Factory USA reserves the right to make changes to the job description whenever necessary. As a part of Cash Factory USA’s employment process, finalist candidates will be required to complete a background check. Cash Factory USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. DFW